Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with all included accessories. You’ll also need the receipt or proof of purchase.

Please do not return any products without contacting us first. To request a return, contact us at contact@trueandbright.com. If your return is accepted and eligible under this policy, we’ll provide a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package. Return addresses may vary depending on the product and fulfillment location. Items sent back without first requesting a return may not be accepted.

You can always contact us for any return question at contact@trueandbright.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and safety reasons, opened or used oral-care products cannot be returned unless they arrive defective, damaged, or incorrect.

Unopened and unused oral-care products in their original packaging are eligible for return within 30 days of delivery.

We also do not accept returns for perishable goods, custom or personalized products, hazardous materials, flammable liquids, gases, or gift cards. Please get in touch at contact@trueandbright.com if you have questions or concerns about the eligibility of your specific item.

Sale items are eligible for return under our standard 30-day return policy, provided they meet the return conditions described above.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unused, in its original packaging, and with all included accessories. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@trueandbright.com.